We currently deliver to the UK. Delivery charges are calculated based on the longest side of the material ordered. Only one delivery charge is applicable per order regardless of how many items are ordered.

Delivery guidelines

We process and dispatch the vast majority of orders within 48 hours of receiving the order, however our guidelines for delivery times are listed below:

• Standard delivery (3-5 working days)
• Express delivery (1-3 working days)
• Collection from Store (3-5 working days)

Due to the nature of the "made to measure" products we supply, we provide delivery prices at a standard rate and reserve the right to cancel an order should it become economically unviable to fulfil the order. In these rare circumstances the customer will be contacted first to discuss alternative options.

When delivering to some delivery locations we can incur increased shipping costs, if this is likely to happen the customer will be contacted to discuss any possible extra delivery charges required.

Once the goods have been dispatched you will receive an email of notification informing you of the shipping method (Courier Company) and any tracking numbers if applicable.

If you know you will not be at home to accept delivery, or simply need to "pop out" please leave our carrier a signed note as to where he can leave your order. Perhaps the shed, garage, porch or neighbour.

Express delivery

If you require faster delivery you may wish to consider choosing our Express Delivery option at the checkout. Express Delivery orders will be prioritised and will be delivered using a recognised nationwide courier.

Same day delivery

If you require something urgently, please contact us and we will make every effort to meet your requirements and deadline. Same day delivery to a London postcode is available if you place an order with us by 11am.

Collection / pickup

Collection is available from our location in Mitcham, London. When placing an order on our website there is an option on the final stage of the checkout for collection/pickup. Once your order is ready for collection you will be notified via email, this email will include our full address and details of our opening hours. Please note that the lead time for collection is 3-5 working days. If you require a quicker turnaround please call to confirm this; please note additional charges may apply.

Orders & Faulty goods

As most orders are custom made to our customers' own specification, we only issue refunds in exceptional circumstances. If a problem does arise we make every effort to correct the problem. Orders are packed with great care in appropriate packaging to ensure they arrive in perfect condition, but accidents do sometimes happen.

Please check your delivery, while in the presence of the delivery person. If you notice damage please refuse receipt and notify us as soon as possible. If you do not notice the damage until after the delivery, please contact us straight away.

Please keep the original packaging in case a return is required. If there is a problem with the goods, please contact us on 0800 949 9248 or by email sales@londonplastics.co.uk as soon as possible. We want you to be happy with your purchase.

Please note that when you place your order with London Plastics you will receive an acknowledgement of it's receipt. A sale of contract isn't formed until an item is dispatched.